Frequently Asked Questions
Everything you need to know about your Featherstone Outdoor gear.
What is your return policy for outdoor apparel?
We offer a 30-day return policy on all unworn items with original tags attached. If your gear doesn't fit or meet your expectations, you can return it for a full refund or exchange.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout for those needing their gear before a weekend adventure.
Are your materials sustainably sourced?
Yes, at Featherstone Outdoor, we prioritize the planet. 80% of our current collection is made from recycled polyester and organic cotton, and we are working toward 100% sustainability by 2025.
Do you offer a warranty on your performance jackets?
All our technical outerwear comes with a one-year limited warranty against manufacturing defects. This covers zippers, seams, and waterproofing integrity.
How should I care for my technical fabrics?
To maintain the performance of your gear, we recommend machine washing on a cold, gentle cycle with mild detergent. Avoid fabric softeners and tumble dry on low heat to preserve water-repellent coatings.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress.